Utilising new libraries to keep the site super minimal and testing new features
Building a highly performant website, utilising the Square API with a focus on creating code that ensures the end customer experience is seamless.
Rebuilding a statically built website to be dynamic and rating highly with speed insights.
Showed me that verifying someone's experience is crucial to ensuring time and money isn't wasted during the development process.
Planning the entire project and working with a freelancer to compelete this asynchronously.
As the owner of Webpres, I lead a website agency that creates client websites and offers content creation to enhance SEO. My responsibilities include managing projects with tools like Notion and GitHub, hosting websites through Vercel, and handling domain registrations with GoDaddy. I actively engage in marketing our services through cold calling and in-person presentations to attract new clients.
In my role as a HC Truck Driver at Wettenhalls, I perform daily checks to maintain the presentation and functionality of the truck and trailer. I oversee stock movements at Goodman Fielders to plan trips efficiently and liaise with external stakeholders to address any logistical issues. My responsibilities also include using tracking software to update stakeholders on truck locations, ensuring smooth operations.
At Adairs, I excelled in customer service, particularly during high-volume periods like the Linen Lovers event and Christmas season. I managed high KPIs for case closures, email correspondence, and customer calls. I coordinated with Auspost and warehouse teams to resolve issues with lost or unavailable products, processed refunds and replacements using Microsoft AX, and managed cases through Salesforce.
As a Senior Customer Service Representative at David Jones, I handled escalated cases from the front-facing customer service team. I worked closely with external stakeholders like Auspost and vendors to arrange replacements for lost or unavailable items, delivering exceptional customer experiences by resolving cases efficiently within 2-4 hours. I performed all duties remotely using Salesforce, Citrix, and other tools.
In my position as a Support Advisor at Shopify, I supported merchants by discussing their business goals and troubleshooting issues through simulations and direct communications. I utilized tools like Zendesk and Athena to provide effective solutions and communicated regularly with a global team to escalate complex issues. My role included tracking performance and improvements through weekly calls.
At Trade View Investments, I engaged with investors to develop personalized learning and investment strategies. I troubleshoot and deployed trading algorithms across platforms, contributed to product development, and coordinated with sales and development teams to enhance customer service. Regular performance reviews and strategic planning sessions were integral to aligning my role with company goals.
As the Community Manager for Australia/New Zealand at Crypto.com, I managed online community engagement, addressing a diverse range of member personalities. My duties included moderating the community, resolving disputes, and providing education on product issues. Weekly team calls and reporting were key components of my role, focusing on community feedback and continuous improvement.
In my role at Parsl, I delivered high-quality customer service to a community of over 1200 members, managing communications, technical support, and engagement across various platforms. I was responsible for publishing announcements, monitoring support channels, and analyzing data from internal and public sources. My communication skills were essential for planning and implementing engagement strategies.
2022-2023
2005-2010
Always looking for friends 🥲